Privacy Policy

Last updated: July 2026

This policy explains how DEFI SOLUTIONS INC. ("DefiExchange", "we", "us") collects, uses, and protects your personal information in connection with our virtual currency exchange service.

1. Information We Collect

To provide our service and comply with FINTRAC recordkeeping and identity verification requirements as a registered Money Services Business, we collect:

Contact information: full name, email address, phone number
Identity information: date of birth, government-issued ID details (type, number, expiry, issuing country), and a photo/selfie captured during identity verification
Residential address and occupation
Transaction information: amounts, dates, wallet addresses, network used, exchange rates, and transaction references
Account information: login credentials (stored as a salted cryptographic hash, never in plain text), session activity
Technical information: IP address, device/browser information, for fraud prevention and security purposes

2. Why We Collect It

To verify your identity as required under Canadian anti-money-laundering law (the Proceeds of Crime (Money Laundering) and Terrorist Financing Act)
To process your transactions and provide the service you request
To detect and prevent fraud, money laundering, and other illegal activity
To communicate with you about your account and transactions
To meet our legal recordkeeping obligations to FINTRAC

3. Who We Share It With

Identity verification provider: we use a third-party identity verification service to confirm your identity documents and perform liveness checks.
FINTRAC and other regulators/law enforcement: where required by law, including large transaction reports and suspicious transaction reports.
Service providers: email delivery and infrastructure providers who process data on our behalf under confidentiality obligations.
We do not sell your personal information to third parties.

4. How Long We Keep It

Canadian law requires us to retain identity and transaction records for at least five years. We retain your information for this period at minimum, and may retain it longer where required by law or an active investigation.

5. Your Rights

Under Canada's federal privacy law (PIPEDA), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Ask questions about how your information is used
File a complaint with us, or with the Office of the Privacy Commissioner of Canada, if you believe your privacy rights have been violated

Some information cannot be deleted on request where we are legally required to retain it (e.g., FINTRAC recordkeeping obligations).

6. Security

We use industry-standard safeguards to protect your information, including encrypted storage of credentials, restricted access controls, and secure transmission of data. No system is completely secure, and we encourage you to use a strong, unique password for your account.

7. Contact Us

Questions about this policy or your personal information can be directed to:
DEFI SOLUTIONS INC.
205 Placer Ct, Unit 301, North York, ON M2H 0A9
support@defisolutions.ca · (403) 815-9090